Frequently Asked Questions
Review common questions from Fresh Mart customers about ordering, deliveries, payments, and account support.
How do I place an order?
Browse products, add items to your basket, and continue to checkout. Review your delivery address, payment details, and order summary before submitting the order.
Can I change or cancel an order after placing it?
Order changes depend on the fulfillment stage. If you need to change or cancel an order, contact Fresh Mart support as soon as possible.
What should I do if an item is missing or damaged?
Please contact support with your order details and a description of the issue. We may offer a replacement, credit, or refund depending on the situation.
How can I update my address or payment information?
You can manage addresses and payment methods through your account area before placing your next order.
Why is a product unavailable?
Availability may change because of stock levels, supplier delays, or demand. Some items may be temporarily unavailable or substituted where appropriate.
How do I get help with notifications or account access?
Use the account area to review notification settings and personal information. If you still need help, contact support directly.