Privacy Policy

1. Information We Collect

We may collect information you provide directly to Fresh Mart, including your name, email address, phone number, delivery addresses, account credentials, and payment-related details needed to process orders.

We may also collect order history, saved basket items, favorites, notification preferences, and basic technical information such as device type, browser type, and usage activity on the website.

2. How We Use Your Information

We use your information to create and manage your account, process and deliver orders, provide customer support, personalize your shopping experience, and send service-related notifications.

We may also use data to improve website performance, analyze product demand, prevent fraud or misuse, and maintain the security and reliability of the Fresh Mart platform.

3. How We Share Information

Fresh Mart does not sell your personal information. We may share information only when necessary with delivery partners, payment service providers, technical service providers, or where disclosure is required by law.

Any third party that supports Fresh Mart is expected to use the shared information only for the purpose of providing services on our behalf.

4. Cookies and Similar Technologies

We may use cookies or similar technologies to keep you signed in, remember preferences, maintain basket contents, and understand how users interact with the website.

You can usually control cookies through your browser settings, but disabling some cookies may affect how certain parts of the website function.

5. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, or alteration.

However, no online platform can guarantee absolute security, so users should also take care to protect their passwords and account access.

6. Data Retention

We keep personal information only for as long as necessary to operate the service, fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

When information is no longer needed, we aim to delete or anonymize it within a reasonable period.

7. Your Choices and Rights

You may review or update parts of your account information through your Fresh Mart account. You may also request account deletion or ask questions about how your information is handled.

Depending on applicable law, you may have rights related to access, correction, deletion, or restriction of the use of your personal information.

8. Children’s Privacy

Fresh Mart is not intended for children under the age of 13, and we do not knowingly collect personal information from children without appropriate legal consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date on this page and, where appropriate, provide additional notice within the website.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact Fresh Mart support at privacy@freshmart.example.